Disclaimer
Orchid Innovation regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all www.orchidinnovations.com users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Orchid Innovation at info@orchidinnovations.com.
COLLECTION OF INFORMATION
In order to use the www.orchidinnovations.com website, we may require information from you to provide the best service possible. All correspondence may also be collected and stored, particularly regarding sales, support, and accounts, including email. Any information collected by www.orchidinnovations.com is collected via correspondence from you or your company. This may be through telephone, email, fax, or directly through our website.
USE OF COLLECTED INFORMATION
Any details collected from www.orchidinnovations.com customers are required to provide you with our products and/or services and to maintain a high level of customer service. Correspondence is recorded to provide service references and to assist in staff development.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using Secure Socket Layer (SSL) technology. When credit card details are collected, we simply pass them on to be processed as required—we never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can email us.
ORDERS
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact details (such as name, email, and postal address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fulfill your orders. If we have difficulty processing an order, we will use this information to contact you.
COMMUNICATIONS
www.orchidinnovations.com uses personally identifiable information for essential communications, such as emails, account information, and critical service details. We may also use this information for other purposes, including promotional emails. If at any time a customer wishes not to receive such correspondence, they can request removal from mailing lists by emailing us or by using the unsubscribe option included in every promotional email we send.
LEGAL
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. Links on our site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name www.orchidinnovations.com.